Terms and Conditions of the Online Store www.danucera.pl

Terms and Conditions of the Online Store www.danucera.pl

The online store www.danucera.pl is operated by:

the company DANUCERA sp. z o.o. with its registered office in Warsaw at ul. Górnośląska 16 lok. 33, 00-432 Warsaw, entered into the National Court Register maintained by the District Court for the capital city of Warsaw, XII Commercial Division of the National Court Register under KRS number 0001097617, with a fully paid-up share capital of PLN 5,000, NIP 7011198587, REGON 528276868.

In these Terms and Conditions, all capitalized terms shall have the meanings assigned to them below:

DANUCERA - DANUCERA sp. z o.o. with its registered office in Warsaw at ul. Górnośląska 16 lok. 33, 00-432 Warsaw, entered into the National Court Register maintained by the District Court for the capital city of Warsaw, XII Commercial Division of the National Court Register under KRS number 00001097617, with a fully paid-up share capital of PLN 5,000, NIP 7011198587, REGON 528276868, producer, seller, owner of online stores www.danucera.pl, www.danucera.eu.

Client - a natural person, legal person or organizational unit without legal personality but with legal capacity, using the Online Store, including in particular making purchases.

Consumer - a Client who is a natural person, using the Online Store, including in particular making purchases, for a purpose not directly related to their business or professional activity (in accordance with Article 22¹ of the Act of April 23, 1964 - Civil Code).

Client Account (User Account) - a set of resources and authorizations of the Online Store's IT system made available to the Client after authentication and authorization processes.

Shopping Cart - a functionality of the Online Store enabling the display of products selected by the Client for purchase, as well as entering and modifying order data, in particular: number of products, invoice data, delivery method, delivery address.

Warehouse - DANUCERA's warehouse where Client orders are fulfilled and returns are accepted (right to withdraw from the contract under § 10 of the Terms and Conditions and in exercise of rights under warranty), located at the following address: DANUCERA sp. z o.o. ul. Górnośląska 16 lok. 33, 00-432 Warsaw;

Opinions - opinions are understood as content containing information about products or services, the purchase of which is or was possible through the Online Store.

Payment Processing Entity - a third-party entity external to DANUCERA that mediates in processing payments via e-transfer or payment card.

Terms and Conditions - a set of rules and regulations governing the Client's use of the Online Store;

Complaint - any complaints, including complaints regarding the operation of the Online Store or regarding services provided electronically.

Online Store - the online store operated by DANUCERA, available at the internet domain www.danucera.pl .

Product Page - a page in the Online Store where information about a product is presented.

§1 General Provisions

DANUCERA, through the Online Store, conducts retail sales of products only, offering them exclusively for the Clients' own use. If you intend to purchase products for resale, please contact us at kontakt@danucera.pl. Any order whose content or circumstances of placement indicate that it was made for purposes other than the Client's own use may be canceled by DANUCERA, of which the Client will be informed by email.
These Terms and Conditions specify in particular: the rules for registration in the Online Store, the rules for using the Online Store, the terms for placing and fulfilling orders for products offered by DANUCERA, available in the Online Store, the Client's payment of the sales price for products, the Client's rights to cancel an order and withdraw from a contract, and the complaint procedure.
To browse the Online Store websites, an end device with internet access and a web browser is required. To use some functionalities of the Online Store, including Client registration and placing orders for products, an active email account is also required.

DANUCERA indicates that in order to use some functions of the Online Store and the Client Account, it is necessary to have the latest versions of programs and systems, including those used for browsing websites, and to perform regular software updates. DANUCERA recommends using the latest available software to ensure proper functionality of the Online Store by the Client.
When using the Online Store, Clients are prohibited from providing unlawful content, infringing law or good customs.
Clients can place orders for products in the Online Store after registering in accordance with the provisions of these Terms and Conditions or after providing the necessary personal and address data enabling order fulfillment without registration.
Payment card and e-transfer transactions are processed through systems provided by Payment Processing Entities. These services are provided by PAYPRO S.A., with its registered office in Poznań, at ul. Pastelowa 8, registered in the Register of Entrepreneurs of the National Court Register under KRS number 0000347935, NIP 7792369887, REGON 301345068, in accordance with the Terms of Service available at: www.danucera.pl;
DANUCERA, through the Online Store, sells products whose detailed composition is provided in the description of each product.

§2 Registration

After registering in the Online Store, the Client can: manage, including edit, their data, including specified delivery addresses for ordered products, place and pay for orders, view order history, and use other functionalities available to registered Clients.
To register in the Online Store, you must fill out the online registration form, providing your first name and last name, email address and/or contact phone number, and password, and familiarize yourself with the provisions of these Terms and Conditions.
After the Client fills out and submits the registration form, DANUCERA sends a registration confirmation to the email address provided by the Client.
Registration in the Online Store, as well as the use of the Online Store's functionalities, are free of charge. Registration means that the Client enters into an agreement with DANUCERA for the provision of electronic services consisting of maintaining a Client Account, on the terms specified in these Terms and Conditions.
After registering in the Online Store, each subsequent login takes place using the data provided in the registration form or subsequently changed via the Client Account settings.
The Client Account created as a result of registration is maintained for the Client for an indefinite period. The Client may resign from maintaining a Client Account in the Online Store by sending a resignation message to the email address: kontakt@danucera.pl. The Client Account will be deleted immediately, which is equivalent to the Client's termination of the agreement with DANUCERA for the provision of electronic services, the subject of which is the maintenance of the Client Account.
DANUCERA is entitled to block a Client Account in cases provided for by generally applicable law, and in the event of the Client violating generally applicable law, the provisions of these Terms and Conditions, the rights of third parties, the personal rights of third parties, or rules of social conduct when using the Online Store, and in the event of identifying a vulnerability, threat, or other event resulting in or potentially resulting in information security, IT system security, or infringement of rights and freedoms of individuals.
The Client will be notified of the blocking or intended blocking of their Client Account by email to the email address currently registered in the Online Store or on the Online Store's websites. Blocking a Client Account in accordance with paragraph 7 above entitles DANUCERA to terminate the agreement with the Client for the provision of electronic services. DANUCERA exercises this right by sending a statement of termination of the agreement to the Client's email address.
If a Client Account is blocked in accordance with paragraphs 7 and 8 above, unfulfilled orders placed by that Client may be canceled by DANUCERA. Cancellation may occur within 5 days of the Client Account being blocked, in which case any payment made for the order will be refunded to the Client by DANUCERA.

§3 Use of the Online Store

Logging into the Online Store is done by filling out the login form with the data provided during Client Account registration.
A Client who has registered a Client Account can use all available functions of the Online Store to which they are authorized.
The Client is obliged to keep the login and password to their Client Account in the Online Store confidential.
The Client may make purchases without registering, as referred to in § 2 of the Terms and Conditions, on the terms described in detail in the Terms and Conditions.

§4 Products

Information about products available in the Online Store constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
Prices of products indicated on the Online Store's websites include VAT, are given in Polish zlotys and do not include delivery costs. The total cost of the order is indicated in the Shopping Cart before the Client places the order.
DANUCERA reserves the right to make ongoing changes to product prices. The right referred to in the preceding sentence does not affect orders placed before the effective date of the price change.
DANUCERA may conduct promotional campaigns and sales under separately defined rules.

§5 Terms of placing and fulfilling orders

The Client may place orders for products available in the Online Store's assortment 7 (seven) days a week and 24 (twenty-four) hours a day, subject to technical breaks, prohibitions or restrictions on trade resulting from universally binding legal provisions, and the occurrence of other factors beyond DANUCERA's control.
To place an order, you must:

a. log in to the Online Store or use the option to place an order without registration;
b. select the product that is the subject of the order, then click the "Add to Cart" button (or equivalent);
c. enter the recipient's details and data necessary to complete the delivery of the product (including a contact phone number for collection);
d. choose the delivery method (method of product delivery);
e. enter invoice details, if they are different from the order collection details, and other data if required for order fulfillment;
f. choose the payment method;
g. click the "Pay now" button.
DANUCERA does not conduct wholesale sales in the Online Store. DANUCERA is entitled to introduce a maximum number of units of a specific product or product category covered by a single order or placed from a single Client Account.
Placing an order by the Client means submitting an offer to Danucera to conclude a sales agreement (purchase) of the ordered product. The offer is binding for the Client if Danucera promptly confirms its receipt.
After placing and successfully paying for the order, a confirmation of receipt of the order placed by the Client will be sent to the Client's email address indicated in the Client Account or specified during the order placement process for purchases without registration. If the order can be fulfilled, an electronic message with confirmation of order acceptance for fulfillment will be sent to the Client's email address. Confirmation of order acceptance is DANUCERA's declaration of acceptance of the offer referred to in paragraph 4 above. Upon confirmation of order acceptance, an agreement for that order is concluded between the Client and DANUCERA. DANUCERA has 5 days to confirm acceptance of the Client's order (counting from the day DANUCERA confirms receipt of the order). If DANUCERA does not confirm acceptance of the order for fulfillment within the aforementioned period, the agreement between the Client and DANUCERA is not concluded, and any payments made for the unaccepted order will be promptly refunded to the Client, in accordance with the provisions of these Terms and Conditions.
In the event of the ordered product being out of stock in the Warehouse or the inability to fulfill the Client's order for other reasons, DANUCERA will inform the Client of the situation by sending a message to the email address provided by the Client or by providing information by phone to the number provided by the Client, within the period resulting from generally applicable law. In such a case, the order will be canceled. Cancellation of an order for the reasons indicated in this paragraph may occur no later than the date of expiration of the order fulfillment period, or if no such period has been specified, within 14 days from the date of its acceptance for order fulfillment by DANUCERA.
If partial fulfillment of the order is not possible for the reasons indicated in the preceding paragraph, DANUCERA may offer the Client:

a. cancellation of the entire order (if the Client chooses this option, DANUCERA will be released from the obligation to fulfill the order);
b. partial cancellation of the order for the part that cannot be fulfilled within the specified time (if the Client chooses this option, the order will be partially fulfilled, with DANUCERA being released from the obligation to fulfill the remaining part);
c. splitting the order and setting a new fulfillment deadline for the part of the order that cannot be fulfilled within the original deadline (if the Client chooses this option, the products making up the order will be sent in several separate shipments).
If the Client does not choose any of the order fulfillment methods in the situation referred to in paragraph 7 above, or if it is impossible to contact the Client, DANUCERA will deliver to the Client the products for which the order can be fulfilled on time; the remaining part of the order will be canceled, of which the Client will be notified to the email address provided by the Client during the order placement process. The partial cancellation of the order, referred to in the preceding sentence, may occur no later than the expiration of the order fulfillment period, or if no such period has been specified, within 14 days from the date of its acceptance for order fulfillment by DANUCERA.
DANUCERA is entitled to cancel an order if the Client fails to make full payment within 7 days from the date of receiving confirmation of order acceptance for fulfillment. Order cancellation means that DANUCERA is released from its obligation to fulfill it.
In the event of order cancellation in the situations indicated in the preceding paragraphs, DANUCERA will refund the amount paid to the Client in accordance with generally applicable law. The rules for refunding amounts are described in detail in § 11 of these Terms and Conditions.

The Customer is obliged to provide a correct (current) and accurate address to which the ordered item is to be delivered. In the event of the Customer providing an incorrect or inaccurate address, DANUCERA, to the fullest extent permitted by law, shall not be liable for non-delivery or delay in delivery of the ordered item if, for the aforementioned reason, despite DANUCERA and the delivering company exercising due diligence, delivery of the ordered item or its timely delivery proves impossible.

§6 Order Modifications

The Customer may make changes to the order until payment is made. Changes may include, but are not limited to: cancellation of all or part of the products included in the order that have not been paid for, changes to the delivery address, invoice details, etc. In the event of order cancellation, if payment has already been made, the payment will be refunded in accordance with generally applicable legal provisions. The rules for refunding payments are described in detail in § 11 of these Regulations.

§7 Payment Method

Orders placed in the Online Store can only be paid for in advance (before receiving the ordered item). Payment can be made by e-transfer or payment card via the system referred to in § 1 sec. 6 of the Regulations.
Detailed information on available payment methods and payment authorization methods is available in the Online Store and visible during the order placement process.
Order processing will begin after DANUCERA receives full payment or – in the case of payments handled by the Payment Processor – after such entity confirms the correct execution of full payment.
After DANUCERA receives payment, including registration of the payment in the system referred to in § 1 sec. 6 of the Regulations, DANUCERA will send the Customer an invoice documenting the payment made to the e-mail address provided during the registration process or specified during the order placement process for purchases without registration. By accepting these Regulations, the Customer agrees to receive invoices (including corrective invoices) electronically.

§8 Order Fulfillment and Delivery

DANUCERA publishes information on the Online Store website about the number of business days (i.e., weekdays from Monday to Friday, excluding public holidays) within which the shipment with the ordered item will be dispatched. The order fulfillment time will not exceed 5 business days from the date of placing the order.
The ordered item will be delivered by a courier company to the address indicated by the Customer within the Republic of Poland. The Online Store www.danucera.pl allows the purchase of offered products only with delivery within the Republic of Poland. Delivery of products outside the Republic of Poland is possible by purchasing products through the Online Stores: www.danucera.eu and www.danucera.com.
In connection with the order fulfillment, the Customer will receive email communication regarding the current status of order placement and fulfillment (order status).

§9 Warranty and Guarantee

DANUCERA is liable to the Customer under warranty and guarantee if the sold product has a physical defect or a legal defect, where a physical defect consists in the non-conformity of the sold product with the contract. DANUCERA states that the packaging graphics of products may differ from the packaging graphics presented in the Online Store, which does not constitute a defect in the products.
Warranty and guarantee cover hidden product defects resulting from material errors or manufacturing processes. This also means that warranty and guarantee do not cover, among others: any mechanical damage, tears, abrasions, etc., damage caused by improper use not in accordance with its intended purpose (storage in places other than indicated, at a different temperature, etc.), and indicating the product's smell or lack thereof as a reason for complaint.
DANUCERA will respond to the Customer's complaint under warranty or guarantee within 14 (fourteen) business days and will inform the Customer about the further course of action.
The complaint should include the details of the person or entity filing the complaint under warranty and guarantee (name and surname or full name, contact details) as well as stating the reason for the complaint and the content of the request. In order for DANUCERA to consider the complaint under warranty and guarantee, the Customer should deliver the complained product or products along with proof of purchase of this product (products) to DANUCERA and a description of the complaint.
The complained product, proof of purchase, and complaint description should be sent to the Warehouse address, i.e.: DANUCERA sp. z o.o. ul. Górnośląska 16 lok. 33, 00-432 Warszawa.
In the event of a complaint under warranty and guarantee being resolved in favor of the Customer, DANUCERA will immediately replace the defective product with a defect-free one. This does not affect the Customer's ability to submit a statement of price reduction or withdrawal from the contract in accordance with applicable regulations. In the event of inability to replace the product, remove the product defect, or reduce the price, DANUCERA will refund the payment immediately, in accordance with applicable legal provisions.

§10 Complaints

Subject to the provisions of § 9 of these Regulations, all complaints, including complaints regarding the operation of the Online Store or regarding services provided electronically, may be submitted to DANUCERA:

a) in writing to the DANUCERA registered office address,
b) via e-mail to: kontakt@danucera.pl,
The complaint should contain the details of the person or entity submitting the complaint (name and surname or full name, exact address or email address) as well as indicating the reason for the complaint and the content of the request. If the Customer refers to health aspects, a doctor's certificate should be attached, with the proviso that the detailed composition of each product is available on the Online Store's website.
DANUCERA will consider complaints based on these Regulations and the universally applicable law in the Republic of Poland.
A response to the complaint is provided in the manner indicated by the Customer, i.e., by registered letter to the address provided in the complaint or by e-mail message to the e-mail address provided in the complaint or from which the complaint was sent, within 14 days from the date of receipt of the complaint, unless these Regulations or mandatory legal provisions provide for a shorter period for responding to the complaint.
The Customer's use of the complaint procedure is voluntary.

§11 Order Cancellation and Withdrawal from Contract

The Customer may withdraw from the sales contract for a product purchased in the Online Store within 14 calendar days without giving any reason and without incurring costs, except for the costs specified below. The period for withdrawing from the contract begins when the Customer takes possession of the item.
A Customer who wishes to exercise the right of withdrawal from the contract should inform DANUCERA of their decision to withdraw from the contract by means of an unambiguous statement (e.g., a letter sent by post or email). The Customer may use the statutory model withdrawal form, although the use of this form is not obligatory. To meet the withdrawal deadline, it is sufficient for the Customer to send information concerning the exercise of their right of withdrawal before the expiry of the withdrawal period. DANUCERA will promptly acknowledge receipt of the aforementioned statement.
In the event of withdrawal from the contract, the Customer is obliged to return the product to DANUCERA in an unused condition, in its original packaging, undamaged by the Customer. DANUCERA will refund the amount paid by the Customer in accordance with the provisions of § 11 of these Regulations after verifying the received product.
The direct cost of returning the product due to withdrawal shall be borne by the Consumer.
The Customer who has withdrawn from the contract is obliged to return the product to DANUCERA in its original packaging and unused, immediately, but no later than 14 days from the date of withdrawal from the contract. To meet the deadline, it is sufficient to send the product before its expiry. The Customer returns the ordered item by sending the product to the Warehouse, i.e.: DANUCERA sp. z o.o. ul. Górnośląska 16 lok. 33, 00-432 Warszawa.
DANUCERA may withdraw from the product sales contract if the Customer does not collect the product at the address provided, and the product returns to DANUCERA in an undamaged, original packaging and shows no signs of use. DANUCERA may exercise this right within 5 days from the date of receipt of the product. DANUCERA will inform the Customer of the withdrawal from the contract by e-mail.
The Customer has the right to withdraw from the contract for the provision of the electronic service consisting of maintaining the Customer Account, referred to in § 2 sec. 4 of the Regulations, without giving any reason. The withdrawal period expires after 14 days from the date of concluding the contract (i.e., completing the registration process). To exercise the right of withdrawal, the Customer should inform DANUCERA of their decision by means of an unambiguous statement (e.g., sent by post or electronically to kontakt@danucera.pl. In the event of withdrawal from the contract, the contract is considered not concluded. In the event of submitting a statement of withdrawal electronically (e.g., by e-mail), DANUCERA will immediately confirm receipt of such a statement by e-mail. To meet the deadline for withdrawal from the contract, it is sufficient to send the statement before the expiry of the period indicated in the preceding sentences, respectively. In the event of withdrawal from the contract, it is considered not concluded, which entails, among other things, the loss of rights assigned to the Customer Account.

§12 Refund to Customers

DANUCERA shall refund payments immediately, but no later than within 14 days in the event of:

a. cancellation of an order or part of an order (in which case the appropriate part of the price is refunded);
b. return of a product (withdrawal from the contract) from an order;
c. acceptance of a Complaint, a complaint under warranty and guarantee, and the inability to exchange the product, remove the defect, or reduce the price;
d. non-acceptance of the Customer's offer regarding the order.
In the event of withdrawal from the product sales contract in accordance with § 10 of these Regulations and the Customer sending a statement of withdrawal to the e-mail address: kontakt@danucera.pl, DANUCERA will refund the payment to the Customer immediately, i.e., if the order has not yet been sent to the Customer, no later than within 7 days from the date of receipt of the Customer's statement of withdrawal from the contract, and if the order has been sent to the Customer, no later than within 7 days from the date of receipt of the ordered products in intact, original packaging and showing no signs of use. DANUCERA may not refund the payment for the order received from the Customer if the product(s) show signs of use or are damaged.
DANUCERA will refund payments using the same payment method used by the Customer. Refunds may be made by DANUCERA to the Customer's bank/SKOK account or to the account linked to the Customer's payment card in advance by bank transfer, e-transfer, or - accordingly - payment card.
To the fullest extent permitted by law, DANUCERA shall not be liable for the failure to refund or delay in refunding amounts paid if, despite DANUCERA exercising due diligence, including sending a request to the Customer to provide DANUCERA with the Customer's account number to the e-mail address provided by them, the Customer fails to send DANUCERA such an account number or if the reply does not contain data enabling the refund. To the fullest extent permitted by law, DANUCERA shall not be liable for the failure to refund or delay in refunding amounts paid if these are the result of the Customer providing incorrect address details, personal details, or an incorrect account number, which, despite DANUCERA exercising due diligence, prevents the correct execution of the payment.

§13 Personal Data

The administrator of personal data of Online Store Customers is DANUCERA. Providing personal data by the Customer is voluntary, but necessary for making purchases and using those services provided electronically by DANUCERA that require the provision of personal data.
Provisions regarding the protection of Customer's personal data are contained in the Privacy Policy and relevant Information Clauses, which primarily include information regarding the basis, purposes, scope, and manner of processing personal data, as well as the rights of data subjects and methods of their exercise, and information about the use of cookies and other similar technologies, including analytical tools, in the Online Store.
The Privacy Policy is available at www.danucera.pl/polityka-prywatnosci.

§14 Newsletter

The Customer may order the provision of a newsletter service by DANUCERA (hereinafter: newsletter service). The newsletter service consists of DANUCERA periodically sending messages about DANUCERA products, including commercial information and information about current promotions, to the email address provided by the Customer.
Ordering the newsletter service is possible during the order placement process or in the "subscribe to newsletter" tab, or in any other way made available by DANUCERA. Ordering the newsletter service means the Customer concludes an agreement with DANUCERA for the provision of an electronic service consisting of DANUCERA performing the services described in paragraph 1 above, on the terms set out in these Regulations.
The newsletter service is voluntary and free of charge. The newsletter service is provided for an indefinite period, and the Customer may resign from it at any time. The Customer may at any time unsubscribe from the newsletter service independently, by unchecking the appropriate box in the Customer's account created as a result of registration.
The Customer has the right to withdraw from the agreement for the provision of the newsletter service without giving any reason by clicking on the previously sent "unsubscribe from newsletter" link to the e-mail address or by sending information electronically to kontakt@danucera.pl. In the event of withdrawal from the agreement for the provision of the newsletter service, the agreement is considered not concluded.

§15 Terms for Adding Reviews

These Regulations define the rules for posting Reviews and their use by Customers of the Online Store www.danucera.pl operated by DANUCERA.
Reviews are made available through the Online Store.
Reviews come from Online Store Customers or from individuals who purchased the Product outside the Online Store, as well as from individuals who used DANUCERA brand products, and may also come from individuals who published reviews on external platforms of entities cooperating with DANUCERA, in particular on platforms of companies financially related to DANUCERA, operating online stores in other countries.
DANUCERA publishes information next to Reviews, for which it has verified information based on available means, stating that they come from a Customer who purchased the given Product. Additionally, an indication of a verified review may be attached to a review not directly obtained from a Customer from an entity financially related to the manufacturer, posted by a person who purchased that product. The verification of a given Review, that it comes from a Customer who purchased the reviewed product, takes place in accordance with these Regulations.
The Customer, along with the content of the Review, provides a rating of the given Product or Service on the scale indicated in the form. Individual ratings of the Product or Service are included with each Review.
The overall rating of a given Product or Service is displayed on the Product or Service page next to its description and is calculated based on the average of all or filtered Reviews.
DANUCERA does not post or commission the posting of untrue reviews or consumer recommendations, does not distort or commission the distortion of consumer reviews or recommendations, in order to promote products.
If DANUCERA considers an Opinion to be confirmed by a purchase, it adds the annotation "purchase confirmed" along with the Opinion. The condition for posting an Opinion is that it has been added by a customer of the online store www.danucera.pl, www.danucera.eu, www.danucera.com, or a person who acquired and used the product in another way.
Opinions may be posted by the entities indicated in section 3 above.
Posting an Opinion is conditional on accepting these Regulations.
To post an Opinion, the Customer fills in the data indicated in the Opinion submission form.
The Customer is obliged not to provide their surname. The Customer provides their pseudonym or first name.
The Customer is obliged to provide their e-mail address when publishing an Opinion in the Online Store. However, the e-mail address is not published with the Opinion and is only used to verify the Customer or to contact them regarding the published Opinion.
The Customer declares that the Opinions they post do not violate applicable law or the rights of third parties. The Customer is responsible for the content of the Opinions they post, including having creative rights to their Opinion.
DANUCERA informs that the verification of an Opinion and its publication in the Online Store takes approximately 14 business days. Consequently, the Customer's Opinion will not be automatically published by DANUCERA.
DANUCERA reserves the right to refuse to publish or remove Opinions if they:

a. violate generally applicable law, incite racial, religious, ethnic hatred, etc., and contain fascist, pornographic, and generally considered vulgar content, promote violence, offend religious feelings or good morals, are offensive in nature or can be considered a threat;
b. violate third-party copyrights, trade secrets, or other intellectual property rights;
c. contain e-mail addresses, links to other websites, website addresses, messenger numbers, product prices, as well as any personal data;
d. are duplicated or copied by the Customer;
e. violate the personal rights of natural persons or legal entities;
f. are contrary to the Regulations, Privacy Policy;
g. may be misleading, in particular by posting an Opinion that does not concern the reviewed product, or that may come from an unreal Customer.
If an Opinion posted by the Customer constitutes a work within the meaning of the Act of February 4, 1994, on Copyright and Related Rights (Journal of Laws 1994 No. 24, item 83 as amended), the Customer, by voluntarily posting the Opinion in the Online Store at the moment of its creation (including in an unfinished form), grants DANUCERA a non-exclusive and gratuitous license with the right to sublicense to entities from the DANUCERA capital group in the territory of the European Union for DANUCERA to use these works, which includes in particular the publication of works in the Online Store, as well as in other DANUCERA publications. The license is granted in relation to all fields of exploitation known at the time of the Customer's acceptance of the Regulations, in particular to the fields of exploitation specified in Article 50 of the aforementioned Act on Copyright and Related Rights:

a. in the field of recording and multiplying the work - producing copies of the work using a specific technique, including printing, reprographic, magnetic recording, and digital techniques;
b. in the field of trading in the original or copies on which the work was recorded - introducing into circulation, lending, or renting the original or copies;
c. in the field of disseminating the work in a manner other than that specified in letter b) above - public performance, exhibition, display, reproduction, broadcasting and retransmission, as well as public sharing of the work in such a way that everyone can have access to it at a place and time chosen by them.
DANUCERA may grant sublicenses to entities from the DANUCERA capital group operating in the territory of the European Union, corresponding in scope to the license it received from the Customer.
The Customer also authorizes DANUCERA to publish Opinions without indicating the Customer's authorship, with the exception of the obligation to publish the Customer's first name or pseudonym, unless the pseudonym does not allow the Customer's identity to be established. The Customer authorizes DANUCERA to grant permission to entities from the DANUCERA capital group to use the Opinion without the obligation to indicate the Customer's authorship, with the exception of publishing the Customer's pseudonym.
The Customer authorizes DANUCERA to translate into any language and to use the translated Opinion by DANUCERA or by that entity according to the rules resulting from the license. At the same time, the Customer grants DANUCERA authorization to further grant permission to entities from the DANUCERA capital group to translate into any language and to use the translated Opinion by DANUCERA or by that entity according to the rules resulting from the license or, respectively, sublicense.
To avoid doubt, DANUCERA may exercise its license using subcontractors.
The Customer has the right to submit complaints regarding the posting of Opinions, the violation of their rights, as well as the violation of rights and obligations resulting from these Regulations.
Complaints can be submitted via email: kontakt@danucera.pl located in the Online Store.
DANUCERA is obliged to respond to the Customer's complaint within 14 days from the date of its receipt.

§16 Final Provisions

The Customer can obtain free assistance regarding their rights and disputes between them and DANUCERA, among others, by contacting the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Consumer Federation, Association of Polish Consumers). Information for consumers, including information on how to obtain assistance, is also available on the website of the President of the Office of Competition and Consumer Protection (www.uokik.gov.pl).
DANUCERA makes every effort to ensure that the services provided within the Online Store are of the highest standard, however, DANUCERA does not exclude the possibility of temporary suspension of the availability of the Online Store in the event of the need for maintenance, review, equipment replacement, or in connection with the need to modernize or expand the Online Store. DANUCERA will endeavor to ensure that any suspension of the availability of the Online Store is carried out at night.
The Regulations are subject to the provisions of generally applicable law in the Republic of Poland.
All product names posted on the Online Store website are used for identification purposes and may be protected and reserved under the provisions of the Act of June 30, 2000 - Industrial Property Law or other legal provisions.
For statistical purposes and to ensure the highest quality of services, the Online Store uses information saved by the server on the Customer's end device, which is then read each time the web browser connects (e.g., data saved in the browser's storage).
The Customer may at any time define the conditions for storing or accessing information saved in the browser's storage and other data storages by the Online Store using the solutions and/or settings of their web browser provided for this purpose, including changing browser settings so that it does not accept such information or informs about its transmission.
The Customer's use of a browser whose settings allow saving information on the Customer's device means consent to saving data on that Customer's device. More information in this regard can be found in the Privacy Policy at www.danucera.pl/polityka-prywatnosci.
The language of agreements concluded with DANUCERA is Polish. All documents sent by DANUCERA (including invoices) will be prepared exclusively in Polish.
DANUCERA reserves the right to change these Regulations for a valid reason, which is:

a. the need to adapt the Regulations to legal provisions that directly affect these Regulations and necessitate modifying the Regulations to ensure compliance with the law;
b. the need to adapt the Regulations to recommendations, orders, rulings, decisions, interpretations, guidelines, or decisions of authorized public authorities;
c. the expansion or change of the functionality of the Online Store, including the introduction of new services provided electronically or a change in the existing functionalities of the Online Store;
d. a change in the technical conditions for providing services electronically;
e. the need to remove ambiguities, errors, or typos that may have occurred in the Regulations;
f. a change in contact details, names, identification numbers, electronic addresses, or links included in the Regulations;
g. combating abuse;
h. improving customer service;
i. a change in the process of concluding agreements via the Online Store.
The amended Regulations will be made available in the Online Store. DANUCERA will inform registered Customers in the Online Store about the change in the Regulations by sending a notification of the change in the Regulations (together with the attached Regulations in PDF format) to the e-mail address assigned to their Customer Account.
The amended Regulations are binding for a registered Customer who does not terminate the agreement for maintaining a Customer Account in the Online Store (does not resign from the account under the terms specified in these regulations) before the effective date of the amended Regulations. The effective date of the amended regulations will be at least 7 days from the date of notification of the change in the regulations made in accordance with paragraph 8 above.

The change in the Regulations will not affect orders placed before such a change, which are executed under the previous terms.
In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes), DANUCERA informs that an online ODR platform is available at http://ec.europa.eu/consumers/odr, which serves for out-of-court resolution of disputes between consumers residing in the European Union and entrepreneurs established in the European Union who wish to use out-of-court methods of dispute resolution regarding contractual obligations arising from online sales contracts or service contracts.
DANUCERA informs that, unless such an obligation arises from mandatory provisions of law, DANUCERA does not use out-of-court methods of pursuing claims (out-of-court dispute resolution). Furthermore, DANUCERA does not undertake to use the ODR platform referred to in the preceding paragraph. In the event of a dispute with DANUCERA, the Customer may seek help and advice from the municipal or district consumer ombudsman or consumer organizations such as the Consumer Federation, the Association of Polish Consumers, and the European Consumer Centre. More information can be found on the websites of the aforementioned entities.
These Regulations are effective from September 9, 2024.