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Danucera Spa Regulations

§ 1. General provisions

  1. This Regulations define the rules for using services and purchasing products at Danucera Spa.
  2. Danucera Spa is run by Danucera Spółka z ograniczoną odpowiedzialnością, entered into the National Court Register (KRS) under number 0001097617, NIP (Tax Identification Number): 7011198587, REGON (National Business Register Number): 52827686800000, with its registered office in Warsaw (00-432), ul. Górnośląska 16 lok. 33.
  3. The Regulations are available at the Salon and on the Entrepreneur's website.
  4. Making a Reservation, using a Service, purchasing a Product or a Gift Card signifies acceptance of these Regulations.

§ 2. Definitions

  1. Entrepreneur – Danucera Spółka z ograniczoną odpowiedzialnością, entered into the National Court Register (KRS) under number 0001097617, NIP (Tax Identification Number): 7011198587, REGON (National Business Register Number): 528276868, with its registered office in Warsaw (00-432), ul. Górnośląska 16 lok. 33.
  2. Salon – a stationary service and sales point operating under the name Danucera Spa, address: ul. Piękna 5 lok. U2, 00-549 Warsaw.
  3. Client – a natural person using Services or purchasing Products or a Gift Card at the Salon.
  4. Minor – a client who has not reached the age of 18 and uses the Salon's services with the consent of a parent/legal guardian.
  5. Personnel – persons employed by the Entrepreneur or cooperating with them on the basis of civil law contracts, performing activities related to the provision of Services or customer service at the Salon, in particular cosmetologists, masseurs, hairdressers, and reception staff.
  6. Services – hairdressing, cosmetic, cosmetology services, and massages provided at the Salon.
  7. Products – goods offered for sale at the Salon.
  8. Price List – the current list of prices for services and products available at the Salon and on the website at www.danucera.pl, and in the case of Services – also in Booksy.
  9. Reservation – booking an appointment at the Salon.
  10. Booksy - a free application used to book an appointment at the Salon, available at https://booksy.com/pl.
  11. Deposit – an amount paid upon Reservation, credited towards the price of the Service.
  12. Gift Card – a document (paper or electronic) allowing the use of a specified amount for Services or Products.
  13. Questionnaire – a form filled out before selected Services (i.e., Bio Lifting, Hydrodiamond Treatment, Cryotherapy, Oxygen Infusion, Needle-Free Mesotherapy, Radiofrequency Treatment, PCA Acids Chemical Peel, EVOLE, Danucera Luxury Massage, Classic Premium Therapy, Exclusive Sports Massage, MBR Pure Perfection 100N VIP Exclusive Nourishing, Anti-Wrinkle and Sculpting Treatment, MBR Continueline Med Anti-Wrinkle and Desensitizing Treatment for dry and delicate skin, MBR Men Oleosome Regenerating and Anti-Wrinkle Treatment for Men), containing questions regarding, in particular, the Client's health condition, the purpose of which is to establish contraindications or limitations to performing the Service and to ensure its safe execution.
  14. Privacy Policy – an information document defining the rules for processing personal data by the Entrepreneur, available on the Website, at https://danucera.pl/pages/polityka-prywatnosci.
  15. Website – the Entrepreneur's website available at www.danucera.pl and www.danucera.eu, including all subpages, including subpages concerning DANUCERA SPA.
  16. Regulations – these SPA Salon regulations.


§ 3. Services provided

  1. The Salon provides Services in accordance with the current Price List available at the Salon, on the website, and in Booksy.
  2. Services are performed only during the Salon's opening hours. Current operating hours are available at the Salon, on the website, and in Booksy.
  3. The Entrepreneur reserves the right to change opening hours, including temporarily closing the Salon, shortening or extending working hours due to organizational reasons or reasons beyond the Entrepreneur's control.
  4. Before making a Reservation, the Client should familiarize themselves with the description of the Service, its scope, estimated duration, and price.
  5. The Client is obliged to follow the post-treatment recommendations provided by the Personnel during or after the Service. Failure to follow the recommendations may affect the outcome of the Service.

§ 4. Products offered

  1. The Salon conducts retail sales only of Products available in the current offer.
  2. Products are offered in quantities typical for retail sales and are intended for the Clients' personal use.
  3. The current offer of Products and their prices are available at the Salon in accordance with the current Price List.

§ 5. Reservations and Deposit

  1. Reservations can be made:
    a) online (via the Booksy platform),
    b) by phone,
    c) in person at the Salon.
  2. The Entrepreneur may condition the maintenance of a Reservation on the payment of a Deposit. In the absence of a Deposit payment within 24 hours of making the Reservation, the Entrepreneur has the right to cancel the Reservation without further notice.
  3. The Deposit constitutes 20% of the service price according to the current Price List. In the case of prices given as a range, the deposit amount is calculated from the lower limit of the range. The final deposit amount is always provided to the Client when making a reservation.
  4. For Reservations made via Booksy, information about the required Deposit, its amount, and payment method is displayed in the system before confirming the appointment, and payment is made in accordance with the functionalities provided by that platform.
  5. For telephone or in-person Reservations, information regarding the Deposit amount, method, and deadline for payment is provided to the Client via SMS message.
  6. The Deposit is credited towards the price of the Service after its performance.
  7. A Reservation can be cancelled or rescheduled free of charge no later than 24 hours before the planned appointment time.
  8. In case of cancellation of an appointment, rescheduling later than 24 hours before the planned start of the Service, or the Client not appearing for the appointment, the Deposit is non-refundable.
  9. In the event of non-performance of the contract by the Entrepreneur for reasons attributable to them, they undertake to refund the Client a double amount of the deposit, in accordance with Article 394 of the Civil Code.

§ 6. Rules for service execution

1. Client's obligations

  1. The Client is obliged to arrive for the appointment on time.
  2. Being late may result in the Service being shortened without the right to a price reduction.
  3. If the Client is more than 15 minutes late, and if, due to the specificity of the given Service, it is not possible to perform it correctly within the remaining time, the Entrepreneur may cancel the appointment and retain the Deposit.
  4. Before selected Services that may affect the Client's health or require an assessment of contraindications, the Client is obliged to fill out a Questionnaire.
  5. The Client is obliged to inform the Personnel about any health contraindications and to immediately report any deterioration of well-being during the performance of the Service.
  6. The Client is obliged to cooperate with the Personnel in a manner that enables the safe performance of the Service.

2. Refusal to perform the Service

  1. The Entrepreneur has the right to refuse to perform the Service or interrupt it if:
    a) there are health contraindications,

b) the Client refuses to fill out the Questionnaire – in the case of a Service for which its completion is required in accordance with the Regulations.

c) the Client's behavior prevents the safe or proper execution of the Service,

d) in the case of a minor – there is no required consent of the legal representative or their presence, if required in accordance with the Regulations,

e) the Client is under the influence of alcohol, drugs, or other substances that may affect their behavior or the safety of the Client, Personnel, or other persons in the Salon.

  1. In case of refusal before the start of the Service due to reasons attributable to the Client – the Deposit is non-refundable.
  2. In case of interruption of the Service during its performance due to reasons attributable to the Client – the full price of the Service is due.

3. Personnel qualifications

  1. Services requiring special authorizations or qualifications, in particular treatments using specific devices, are performed only by persons with appropriate qualifications.
  2. The scope of Personnel qualifications may vary depending on the type of Service.

§ 7. Minors

  1. Minors may use the Services only to the extent appropriate for their age and taking into account the nature and specifics of the given Service.
  2. Persons under 18 years of age may use the Services only with the written consent of a parent or legal guardian.
  3. In the case of persons under 16 years of age, the Entrepreneur may require the guardian's presence throughout the visit.

§ 8. Rules of stay in the Salon

  1. Smoking tobacco, using electronic cigarettes, and other nicotine products are strictly prohibited on the Salon premises.
  2. Video surveillance is conducted on the Salon premises. Monitoring covers only generally accessible areas and does not include rooms where the privacy of Clients could be violated (in particular, toilets and treatment rooms). Monitoring does not record sound.
  3. Recordings are stored for a period not longer than 30 days, unless they constitute evidence in proceedings – in which case until their final conclusion. Detailed information regarding monitoring is contained in the Privacy Policy.
  4. The Client is obliged to refrain from behavior disturbing the peace of other Clients and the work of the Personnel.
  5. Due to the nature of the Services provided and the presence of devices and preparations that may pose a threat to children, the Client should not come to the appointment with small children who are not covered by the Service.
  6. The Client is responsible for damages caused in the Salon, including damage to the Salon's equipment, which occurred due to the Client's fault. For damages caused by Minors due to their fault, their legal representatives (parent or legal guardian) are responsible.
  7. A wardrobe for outerwear is available in the Salon, which is not a storage facility for valuables.
  8. The Client is obliged to exercise due diligence and not to leave valuables or items unnecessary for using the Services unattended, in particular expensive jewelry, documents, and electronic equipment. The Entrepreneur is not responsible for their loss, destruction, or damage.

§ 9. Gift Cards

  1. Gift Cards are offered for purchase:
    a) in person at the Salon – for any amount,
    b) online – in denominations set in the sales system, in particular from PLN 500 to PLN 2000, in increments of PLN 500.
  2. Detailed rules for purchasing Gift Cards online, including payment terms, order fulfillment, and returns, are specified in the online store regulations available on the Entrepreneur's website at: https://danucera.pl/pages/regulamin.
  3. A Gift Card, within the meaning of applicable legal provisions, is not an electronic payment instrument, nor is it an electronic payment card.
  4. The validity period of the Gift Card is 12 months from the date of purchase.
  5. The Gift Card is a bearer instrument.
  6. The Gift Card can be used only for: cosmetology, cosmetic services, and Products available at the Salon (according to the current Price List). The Gift Card is not redeemable for hairdressing services or nail styling services.
  7. The Gift Card can be used for a transaction with a value equal to or greater than its face value.
  8. In case of a higher amount, the Client pays the difference.
  9. The Entrepreneur is not responsible for the loss, destruction, or damage of the Gift Card after it has been issued to the Client.
  10. The Gift Card is not exchangeable for cash.
  11. The purchase of a Gift Card at the Salon is not subject to the right of withdrawal from the contract.

§ 10. Payments

  1. The Client is obliged to pay the price in accordance with the Price List.
  2. Prices given in the Price List are gross prices.
  3. If a price range is indicated in the Price List, the final price depends on the scope of the service (in particular, duration, products used, and complexity) and falls within the given range.
  4. Payment can be made by:
    a) cash,
    b) payment card,
    c) Gift Card.

§ 11. Complaints

  1. Products purchased in-store are not subject to return or exchange due to a change of the Client's decision.
  2. The above does not limit the Client's rights to file a complaint in the event of:
    a) a Product – if it is not compliant with the contract,
    b) a Service – if the Client raises objections regarding the method of its performance or quality.
  3. In the event of questioning the Service immediately after its performance, the Client is not exempt from payment for the performed Service, but then has the right to file a complaint.
  4. The Client should report objections concerning the Service immediately after its performance, and if they become apparent later – no later than within 7 days from the date of Service performance. Reporting a complaint after the expiry of the above deadline does not exclude the Consumer's rights resulting from legal provisions, but it may hinder the determination of the complaint's validity.
  5. Complaints regarding Services and Products can be submitted:
    a) in person at the Salon (by submitting a written notification)

b) by registered mail to the address of the Entrepreneur or the Salon,
c) by e-mail to: spa@danucera.pl

  1. The complaint notification should contain contact details, the date of the transaction or Service performance, an indication of the type of Service or Product, and a detailed description of the reported objections.
  2. To facilitate the processing of the complaint, the Client may attach photographic documentation showing the effect of the performed Service or the condition of the Product. In the case of a complaint concerning a Service, the Entrepreneur may – if necessary to assess the validity of the notification – ask the Client to send additional photos or invite the Client to the Salon to inspect the performed Service.
  3. A complaint form can be found in the appendices at the end of the Regulations. We encourage you to use the form in accordance with Appendix No. 1 to the Regulations.
  4. The Entrepreneur provides a written response to the complaint within 14 days of its receipt, to the contact details provided by the Client. If the Client has provided an e-mail address and agreed to electronic contact, the response may be provided in the form of an e-mail message.
  5. In case of acceptance of the complaint, the Entrepreneur may – taking into account the nature and circumstances of the case – in particular:
    a) exchange the Product for one compliant with the Agreement,
    b) perform a free improvement of the Service,
    c) grant an appropriate price reduction,
    d) return an appropriate part of the amount paid.

§ 12. Personal data

  1. The administrator of Clients' personal data is the Entrepreneur.
  2. Detailed information regarding the processing of personal data, including purposes, legal bases, data retention period, and the rights of data subjects, is contained in the Privacy Policy made available by the Entrepreneur at the Salon and on the website.
  3. Personal data is processed in particular for the purpose of:
    a) fulfilling Reservations and performing Services,
    b) fulfilling legal obligations incumbent on the Entrepreneur,
    c) in the case of health data – solely based on the explicit consent of the Client,
    d) ensuring the safety of persons and property, including through the use of video surveillance.
  4. When making Reservations via Booksy, the processing of personal data also takes place on the terms specified by the operator of that platform.

§ 13. Amendment of the Regulations

  1. The Entrepreneur may amend the Regulations only for important reasons, in particular in the event of:
    a) changes in legal provisions,
    b) changes in the scope or method of providing Services,
    c) organizational or technological changes affecting the rules of reservation, payment, or performance of Services,
    d) introduction of new Services or changes in the terms of their offer.

Changes are published in the Salon and on the website.

  1. New provisions are binding from the moment of their publication in the Salon and public announcement.
  2. The current version of the Regulations is always available at the Salon and on the Website.
  3. Reservations made before the amendment are governed by the regulations applicable on the day of reservation, unless the amendment is more favorable to the Client or results directly from legal provisions.

§ 14. Final provisions

  1. Any disputes between the Salon and the Client should first be resolved amicably.
  2. The applicable law is Polish law.
  3. In matters not regulated by the Regulations, relevant provisions of generally applicable law shall apply.
  4. These regulations are valid from April 2, 2026.

Appendix No. 1

Place and date: ______________________

Danucera Sp. z o.o.
ul. Górnośląska nr. 16 lok. 33

00-432 Warszawa

COMPLAINT FORM

1) Customer Details

First name and surname: ______________________________________________

Phone: _____________________________________________________

E-mail address (optional): _____________________________________

Correspondence address: _______________________________________

2) Transaction / Service / Product Details

Date of transaction or service performance: ____ / ____ / ________

Type of service / name of treatment (or product): ________________________


3) Description of reservations (subject of complaint)

______________________________________________________________

4) Customer's request (expected method of resolving the complaint)

______________________________________________________________

5) Attachments (optional)

□ proof of payment / receipt / invoice

□ photos / documentation

  • other: ___________________________________________


6) Method of providing a response

□ Please send a written response to the correspondence address indicated above.

□ I agree to be contacted electronically and to receive a response by e-mail.

E-mail address: ____________________________________

Customer's signature: _______________________