Danucera Spa Terms of Service
§ 1. General Provisions
1. These Terms and Conditions set out the rules governing the use of services and the purchase of products at Danucera Spa.
2. Danucera Spa is operated by Danucera Spółka z ograniczoną odpowiedzialnością, entered in the Register of Entrepreneurs of the National Court Register (KRS) under number 0001097617, Tax Identification Number (NIP): 7011198587, National Business Registry Number (REGON): 528276868, with its registered office in Warsaw (00-432), at ul. Górnośląska 16, unit 33.
3. The Terms and Conditions are available at the Salon and on the Entrepreneur's website.
4. Making a Reservation, using a Service, purchasing a Product or a Gift Card constitutes acceptance of these Terms and Conditions.
§ 2. Definitions
1. Entrepreneur – Danucera Spółka z ograniczoną odpowiedzialnością, entered in the Register of Entrepreneurs of the National Court Register (KRS) under number 0001097617, NIP: 7011198587, REGON: 528276868, with its registered office in Warsaw (00-432), at ul. Górnośląska 16, unit 33.
2. Salon – the stationary service and retail location operating under the name Danucera Spa, address: ul. Piękna 15, unit U2, 00-549 Warsaw.
3. Client – a natural person using the Services or purchasing Products or a Gift Card at the Salon.
4. Minor – a Client under 18 years of age who uses the Salon's services with the consent of a parent/legal guardian.
5. Personnel – persons employed by or cooperating with the Entrepreneur under civil-law contracts, performing activities related to the provision of Services or serving Clients at the Salon, in particular cosmetologists, massage therapists, hairdressers and reception staff.
6. Services – hairdressing, beauty, cosmetology and massage services provided at the Salon.
7. Products – goods offered for sale at the Salon.
8. Price List – the current list of prices for Services and Products available at the Salon and on the website at https://danucera.pl/pages/zabiegi-spa, and, with regard to Services, also on Booksy.
9. Reservation – arranging an appointment at the Salon.
10. Booksy – a free application used to arrange an appointment at the Salon, available at https://booksy.com/pl.
11. Deposit – an amount paid at the time of making a Reservation, credited towards the price of the Service.
12. Gift Card – a paper or electronic document enabling the holder to use a specified amount towards Services or Products.
13. Questionnaire – a form completed prior to selected Services (i.e. Bio Lifting, Hydrodiamond Treatment, Cryotherapy, Oxygen Infusion, Needle-Free Mesotherapy, Radiofrequency Treatment, PCA Chemical Peel, EVOLE, Danucera Luxury Massage – Luxury Relaxation Massage, Premium Classic Therapy, Exclusive Sports Massage, MBR Pure Perfection 100N VIP Exclusive Nourishing, Anti-Wrinkle and Contouring Treatment, MBR Continueline Med Anti-Wrinkle and Desensitizing Treatment for Dry and Sensitive Skin, MBR Men Oleosome Regenerating and Anti-Wrinkle Treatment for Men), containing questions concerning, in particular, the Client's state of health, the purpose of which is to determine contraindications or limitations to performing the Service and to ensure that it is performed safely.
14. Privacy Policy – an information document specifying the principles for the processing of personal data by the Entrepreneur, available on the website at https://danucera.pl/pages/polityka-prywatnosci.
15. Website – the Entrepreneur's website available at www.danucera.pl and www.danucera.eu, including all subpages, including pages concerning DANUCERA SPA.
16. Terms and Conditions – these Terms and Conditions of the SPA Salon.
§ 3. Services Provided
1. The Salon provides Services in accordance with the current Price List available at the Salon, on the Website and on Booksy.
2. Services are provided exclusively during the Salon's opening hours. Current opening hours are available at the Salon, on the Website and on Booksy.
3. The Entrepreneur reserves the right to change its opening hours, including temporarily closing the Salon or shortening or extending its opening hours for organisational reasons or reasons beyond the Entrepreneur's control.
4. Before making a Reservation, the Client should familiarise themselves with the description of the Service, its scope, approximate duration and price.
5. The Client is obliged to follow the aftercare recommendations provided by the Personnel during or after completion of the Service. Failure to follow the recommendations may affect the result of the Service.
§ 4. Products Offered
1. The Salon conducts retail sales exclusively of Products available in its current offering.
2. Products are offered in quantities typical of retail sales and are intended for the Clients' personal use.
3. The current range of Products and their prices are available at the Salon in accordance with the applicable Price List.
§ 5. Reservations and Deposit
1. Reservations may be made:
a) online (via the Booksy platform),
b) by telephone,
c) in person at the Salon.
2. The Entrepreneur may make the maintenance of a Reservation conditional upon payment of a Deposit. If the Deposit is not paid within 24 hours of making the Reservation, the Entrepreneur shall have the right to cancel the Reservation without any additional notice.
3. The Deposit amounts to 20% of the Service price in accordance with the applicable Price List. Where prices are presented as a range, the Deposit is calculated based on the lower end of the range. The final amount of the Deposit is provided to the Client each time when making the Reservation.
4. In the case of a Reservation made via Booksy, information about the required Deposit, its amount and method of payment is displayed in the system before the appointment is confirmed, and payment is made in accordance with the functionality provided by that platform.
5. In the case of telephone or in-person Reservations, information regarding the amount of the Deposit, the method and the deadline for its payment is provided to the Client by SMS.
6. The Deposit is credited towards the price of the Service after the Service has been performed.
7. A Reservation may be cancelled or rescheduled free of charge no later than 24 hours before the scheduled appointment.
8. In the event of cancellation of an appointment, rescheduling less than 24 hours before the scheduled start of the Service, or failure of the Client to attend the appointment, the Deposit is non-refundable.
9. If the Entrepreneur fails to perform the agreement for reasons attributable to the Entrepreneur, the Entrepreneur undertakes to return the Deposit to the Client in double the amount, in accordance with Article 394 of the Polish Civil Code.
§ 6. Rules for the Provision of Services
1. Client's Obligations
1. The Client is obliged to arrive at the appointment on time.
2. Late arrival may result in the Service being shortened without any right to a reduction in the price.
3. If the Client is more than 15 minutes late and, due to the specific nature of the Service, it is not possible to properly perform the Service within the remaining time, the Entrepreneur may cancel the appointment while retaining the Deposit.
4. Before selected Services that may affect the Client's health or require an assessment of contraindications, the Client is obliged to complete the Questionnaire.
5. The Client is obliged to inform the Personnel of any health-related contraindications and to immediately inform them of any deterioration in their well-being during the Service.
6. The Client is obliged to cooperate with the Personnel in a manner that enables the Service to be performed safely.
2. Refusal to Perform a Service
1. The Entrepreneur has the right to refuse to perform a Service or to discontinue it if:
a) health-related contraindications exist,
b) the Client refuses to complete the Questionnaire – in the case of a Service for which completion of the Questionnaire is required under these Terms and Conditions,
c) the Client's behaviour prevents the Service from being performed safely or in accordance with professional standards,
d) in the case of a Minor – the required consent of the statutory representative or their presence, where required under these Terms and Conditions, is missing,
e) the Client is under the influence of alcohol, intoxicants or other substances that may affect their behaviour or the safety of the Client, Personnel or other persons present at the Salon.
2. If the Service is refused before it begins for reasons attributable to the Client, the Deposit is non-refundable.
3. If the Service is discontinued during its performance for reasons attributable to the Client, the full price of the Service remains payable.
3. Personnel Qualifications
1. Services requiring specific authorisations or qualifications, in particular treatments involving the use of specific devices, are performed exclusively by persons holding the appropriate qualifications.
2. The scope of the Personnel's qualifications may vary depending on the type of Service.
§ 7. Minors
1. Minors may use the Services only to the extent appropriate to their age and taking into account the nature and specific characteristics of the particular Service.
2. Persons under 18 years of age may use the Services only with the written consent of a parent or legal guardian.
3. In the case of persons under 16 years of age, the Entrepreneur may require the guardian to be present for the entire duration of the appointment.
§ 8. Rules for Staying at the Salon
1. Smoking tobacco and using electronic cigarettes and other nicotine products is strictly prohibited on the Salon premises.
2. Video surveillance is operated at the Salon. The monitoring covers only publicly accessible areas and does not cover rooms where Clients' privacy could be violated, in particular toilets and treatment rooms. The monitoring does not record sound.
3. Recordings are stored for no longer than 30 days, unless they constitute evidence in legal proceedings, in which case they are stored until the proceedings have been finally concluded. Detailed information concerning the monitoring is included in the Privacy Policy.
4. The Client is obliged to refrain from behaviour that disturbs the peace of other Clients or interferes with the work of the Personnel.
5. For safety reasons, in particular due to the presence of preparations and chemical substances, treatment equipment, hot and sharp instruments, as well as slippery surfaces, children under 14 years of age may not stay on the floor/in the area where treatments are performed.
6. The restriction referred to in paragraph 1 is intended to protect the health and safety of children and all Clients using the treatments.
7. Minors staying on the premises remain under the sole supervision of their parent or guardian, who is responsible for their safety.
8. The Client is liable for damage caused at the Salon, including damage to the Salon's equipment resulting from the Client's fault. For damage caused by Minors through their fault, their statutory representatives (parent or legal guardian) are responsible.
9. A wardrobe is available at the Salon for outerwear; it does not constitute a storage facility for valuables.
10. The Client is obliged to exercise due care and not to leave valuables or items unnecessary for using the Services unattended, in particular expensive jewellery, documents and electronic equipment. The Entrepreneur shall not be liable for their loss, destruction or damage.
§ 9. Gift Cards
1. Gift Cards are available for purchase:
a) in person at the Salon – for any amount,
b) online – in denominations established in the sales system, in particular from PLN 500 to PLN 2,000, in increments of PLN 500.
2. Detailed rules for purchasing Gift Cards online, including payment terms, order fulfilment and returns, are set out in the online store's terms and conditions available on the Entrepreneur's website at: https://danucera.pl/pages/regulamin.
3. A Gift Card, within the meaning of applicable law, is not an electronic payment instrument and is not an electronic payment card.
4. The Gift Card is valid for 12 months from the date of purchase.
5. The Gift Card is issued to bearer.
6. The Gift Card may be used exclusively for cosmetology and beauty services and Products available at the Salon, in accordance with the current Price List. The Gift Card cannot be used for hairdressing services or nail styling services.
7. The Gift Card may be used for a transaction whose value is equal to or higher than its nominal value.
8. If the transaction value is higher, the Client shall pay the difference.
10. The Entrepreneur shall not be liable for the loss, destruction or damage of a Gift Card after it has been issued to the Client.
11. The Gift Card cannot be exchanged for cash.
12. The purchase of a Gift Card at the Salon is not subject to the right of withdrawal from the agreement.
§ 10. Payments
1. The Client is obliged to pay the price in accordance with the Price List.
2. Prices stated in the Price List are gross prices.
3. Where a price range is indicated in the Price List, the final price depends on the scope of the Service, in particular its duration, the Products used and the degree of complexity, and falls within the stated range.
4. Payment may be made:
a) in cash,
b) by payment card,
c) by Gift Card.
§ 11. Complaints
1. Products purchased in person at the Salon are not subject to return or exchange due to a change of the Client's decision.
2. The above does not limit the Client's rights to submit a complaint in the event that:
a) a Product is not in conformity with the agreement,
b) the Client raises objections concerning the manner in which a Service was performed or its quality.
3. If the Client disputes the Service immediately after it has been performed, the Client is not released from the obligation to pay for the Service performed, but has the right to submit a complaint.
4. The Client should report objections concerning a Service immediately after its performance, and if they become apparent later, no later than 7 days from the date on which the Service was performed. Submitting a complaint after this period does not exclude the Consumer's rights arising from applicable law; however, it may make it more difficult to determine whether the complaint is justified.
5. Complaints concerning Services and Products may be submitted:
a) in person at the Salon (by submitting a written complaint),
b) by registered mail to the address of the Entrepreneur or the Salon,
c) by e-mail to: spa@danucera.pl
6. A complaint should include the Client's contact details, the date of the transaction or performance of the Service, identification of the type of Service or Product, and a detailed description of the objections raised.
7. To facilitate the processing of a complaint, the Client may attach photographic documentation showing the result of the Service performed or the condition of the Product. In the case of a complaint concerning a Service, the Entrepreneur may – if necessary to assess whether the complaint is justified – ask the Client to provide additional photographs or invite the Client to the Salon for an inspection of the Service performed.
8. The complaint form can be found in the appendices at the end of these Terms and Conditions. We encourage Clients to use the form provided as Appendix No. 1 to these Terms and Conditions.
9. The Entrepreneur shall provide a written response to a complaint within 14 days of receiving it, using the contact details provided by the Client. If the Client has provided an e-mail address and consented to electronic communication, the response may be provided by e-mail.
10. If a complaint is accepted, the Entrepreneur may, taking into account the nature and circumstances of the case, in particular:
a) replace the Product with one that conforms to the agreement,
b) perform the Service again free of charge,
c) grant an appropriate price reduction,
d) refund the appropriate portion of the amount paid.
§ 12. Personal Data
1. The Entrepreneur is the controller of the Clients' personal data.
2. Detailed information concerning the processing of personal data, including the purposes and legal bases for processing, data retention periods and the rights of data subjects, is contained in the Privacy Policy made available by the Entrepreneur at the Salon and on the Website.
3. Personal data is processed in particular for the purpose of:
a) handling Reservations and providing Services,
b) fulfilling legal obligations imposed on the Entrepreneur,
c) in the case of health-related data – exclusively on the basis of the Client's explicit consent,
d) ensuring the safety of persons and property, including through the use of video surveillance.
4. Where a Reservation is made via Booksy, personal data is also processed in accordance with the principles established by the operator of that platform.
§ 13. Amendments to the Terms and Conditions
1. The Entrepreneur may amend these Terms and Conditions only for important reasons, in particular in the event of:
a) changes in applicable law,
b) changes to the scope or manner of providing Services,
c) organisational or technological changes affecting the rules for Reservations, payments or the provision of Services,
d) introduction of new Services or changes to the terms on which they are offered.
Changes are published at the Salon and on the Website.
2. New provisions are binding from the moment they are published at the Salon and made publicly available.
3. The current version of the Terms and Conditions is always available at the Salon and on the Website.
4. Reservations made before an amendment shall be subject to the Terms and Conditions in force on the date of the Reservation, unless the amendment is more favourable to the Client or results directly from applicable law.
§ 14. Final Provisions
1. Any disputes between the Salon and the Client should first be resolved amicably.
2. Polish law shall apply.
3. Matters not regulated by these Terms and Conditions shall be governed by the applicable generally binding provisions of law.
4. These Terms and Conditions shall enter into force on 15 September 2026.
Appendix No. 1
Place and date: ______________________________________
Danucera Sp. z o.o.
ul. Górnośląska 16, unit 33
00-432 Warsaw
COMPLAINT FORM
1) Client Details
Full name: __________________________________________________________________________
Telephone: __________________________________________________________________________
E-mail address (optional): _____________________________________________________________
Correspondence address: ______________________________________________________________
2) Transaction / Service / Product Details
Date of transaction or Service performed: ____ / ____ / _________
Type of Service / name of treatment (or Product): ________________________________________
3) Description of Objections (Subject of the Complaint)
4) Client's Request (Expected Method of Resolving the Complaint)
5) Attachments (optional)
□ proof of payment / receipt / invoice
□ photographs / documentation
□ other: _____________________________________________________________________________
6) Method of Receiving the Response
□ I request a written response to the correspondence address indicated above.
□ I consent to electronic communication and receiving the response by e-mail.
E-mail address: ______________________________________________________________________
Client's signature: ____________________________________________________________________